TRUE VOICE Reservation Center is a speech enabled application performing an automated natural language interactive reservation on call centers of enterprises handling massive incoming booking calls such airlines, travel agencies, public transporters and event ticketing agencies. The application save valuable call agents’ time by offering callers an easy, and accurate natural interactive smart dialog self-service to find exactly what they need.

TRUE VOICE Reservation Center is a personal “virtual” reservation agent for your customers. By engaging in conversation, it helps your customers with reservation related calls such as inquiry, creation, change and cancelation. All advance speech technologies are adding to caller-confidence on spe ech self-service reservation application. The reservation dialogs of the application can be customized for each individual enterprise. With the integration to the enterprise’s brand personality, the implementation can be used to leverage the enterprise’s brand value.

Food Business

Incoming Calls :

reserve Unable to handle calls during peak periods / Calls are very fluctuated
reserve Double call volume when raining
reserve No showing up of scheduled part-time agents
reserve Wasting time to handle non-productive calls, e.g. prank calls
reserve Influx of inquiry calls for non-revenue calls, e.g. asking for promotion without placing orders
reserve No effective tools for real-time call monitoring to ensure the targeted quality assurance

How we can help :

We provide the solutions for Food Delivery via our tailor made speech technology, which your customers can do a self-service calls without waiting in a long queue during lunch or dinner times. The followings are some examples of our solution:
reserve Promotion Inquiry via Automatic Speech Recognition and Text to Speech
reserve Order Taking via Automatic Speech Recognition
reserve Call Routing to the right skilled agentswith Food Industrial Grammar-Specific free speech using Natural Language
Understanding (NLU)
reserve Two-way communication for Outbound Marketing Campaign

Banking Business

Incoming Calls :

reserve Rising cost of custo mer services due to the increasing of call agents’ salaries
reserve Unsatisfied customers according to the long menu of Traditional DTMF IVR and long waiting queue
reserve Hugh Influx of account balance checking calls blocks agents from handling more important calls
reserve No effective tools for real-time call monitoring to ensure the targeted qualityassurance
reserve Fraud calls

How we can help :

We provide the solutions for Banking via our tailor made speech technology Automatic Speech Recognition (ASR), Text to Speech (TTS), Call Steering (CS), Voice Verification, and Natural Language Understanding (NLU) as well as
automation of customer communication covering the general enquiries throughout the full self-service tele-banking. The followings are some examples of our solution:

reserve Call Steering (routing) with Banking-Grammar-Specific free speech using Natural Language Understanding (NLU), customers can state their intention right away without listening to a long menu of traditional IVR
reserve Voice Verification to identify if the caller is the real account owner
reserve Frequently Asked Question (FAQ) handling with Automated Voice Recognition for customers to do the self-servicetransactions without waiting in queue

Airline Business

Incoming Calls :

reserve Rising cost of customer services due to the increasing of call agents’ salaries
reserve Unsatisfied customers according to the long menu of Traditional DTMF IVR
reserve Influx of inquiry calls about pricing and schedule with low booking conversion or flight irregularity events causing
opportunity loss of booking calls
reserve No effective tools for real-time call monitoring to ensure the targeted qualityassurance

Outgoing Calls:

reserve Cannot complete required two-way communication calls to all impacted passengers due to the flight cancellation or delay in a timely manner.
reserve Fail to deliver first-class service to value customer due to insufficient outbound call agents

How we can help :

We provide Airline solutions of customized speech technology – Automatic Speech Recognition (ASR), Text to Speech (TTS), Call Steering (CS), Natural Language Understanding (NLU) – as well as automation of passenger communication covering both low-cost and full service airlines. The followings are some examples of our solution:
reserve Flight Booking with True Voice Reservation Center
reserve Frequently Asked Question (FAQ) handling with True Voice Ask Me
reserve Call Steering with Airline-Grammar-Specific free speech using Natural Language Understanding (NLU)
reserve Two-way passenger communication for flight disruption notification via True Voice Notification Center
opportunity loss of booking calls

Benefits

reserve Saving

TRUE VOICE Reservation Center can be a virtual reservation agents in call canters automatically escorting customers to successful outcomes in a natural-language interactive way, facilitating reservation related calls for immediate, easy and effective self-service. As a result, enterprises can off-load some reservation calls from human agents, leaving them with just highly complicated calls.

reserve Speed & Control

Customers who prefer not to wait in a queue to speak to a human agent can get right to the reservation by themselves using their voice to speak in the same way to navigate reservation steps as they do with human agents. It’s simple, natural and the quickest way to get what they need at their own control.

reserve Priorities

By increasing the self-service containment rate for call centers, it enables your human agents to focus on delivering service where it’s truly needed.

reserve Branding

TRUE VOICE Reservation Center, performing as a virtual call agent with a unique personality, is the ideal brand ambassador. It can escalate your brand asset.