This Solution will help answer frequent asked questions or favorite questions customers often ask about company’s products and services. The system will listen to what customer needs then understand the question and choose prepared answers to respond back to the customer appropriately.
System will help reduce no. of incoming calls to agents for asking frequent asked topic or favorite questions. System will understand the requirement then respond as predefined.
In case customer wants to ask other topics besides the predefined. The system will transfer questions and topics to live agents to support the customer.
Connecting to IVR system will be required for its installation without interfacing to other back-end systems. According to this, system installation will be completed rapidly.
Customer does not need to wait on hold to ask for information from live agents.
SMS/email for sending or responding back to customers can be integrated.
System can respond to customer in dialog conversation