Intelligent Call Routing

True Voice Intelligent Call Routing is reinvention of contact center navigation using Free Speech Recognition and Natural Language Understanding technology.

Reservation Center

TRUE VOICE Reservation Center is a speech enabled application performing an automated natural language interactive reservation on call centers of enterprises handling massive incoming booking calls such airlines, travel agencies, public transporters and event ticketing agencies.

Notification Center

We integrate our Speech Technology directly with your customer interaction system and other data sources, on a common automated platform, to create highly targeted notifications – delivering information your customers’ need, as they need it.

Customer Activation (Self Service)

True Voice Activation Services provide a corporate grade communication platform offering a flexible and scalable solution that simplifies the automated activation over voice communication.

Ask Me

This Solution will help answer frequent asked questions or favorite questions customers often ask about company’s products and services.

Call Back

This solution is to help support customer in queue calling to contact center to have more options. Besides waiting until agent is available, customer can decide to leave message or request with the system and let agent to call back later when available.

Customer Satisfaction (iCSAT)

I-CSAT is the most advanced way to measure customer satisfaction on a real time basis at the point of sales or services. We integrate our Speech Technology including Natural Language Understanding (NLU) and Speech Analytics to a Short Message System (SMS) to survey the satisfaction of the customers.