เสียง, ภาษาไทย, พัฒนา, นวัตกรรม, รู้จำเสียง, เสียงพูด, speech, voice, thai, call center, contact center, ASR, Automatic Speech Recognition, Natural Language Understanding, NLU, Voice Verification, virtual agent, voice, biometric, speech analytics, speech to text, thai speech recognition, NLP, mari, speech mobile app, chat bot, voice recognition, voice biometrics, speech Virtual Agent, Speech Analytics, Speech for Bank, Speech for airline, Speech for Insurance , AmiVoice, Self service, TrueVoice, Voice Technology, True, Thai Speech Technology, Natural Language Understanding, Voice Verification, Contact Center, Free Speech Recognition, Call Routing, IVR, Interactive Voice Response, Outbound Survey, Reservation Center, Notification Center, Automated Voice Recognition, Call Center, Smart Voice, Voice Thailand, Voice News, Mobile Application, Voice Payment, Accuracy, Voice Identification, Improve call center, agent, บริการคอลเซ็นเตอร, Voice Innovation , ยืนยันตัวตนด้วยเสียง, ทรู, มะลิ, คุณสุภาวดี ตระกูลบุญ, ทรู วอยซ์, เสียงสั่งได้, เปลี่ยนเสียงเป็นตัวอักษร, จ่ายเงินด้วยเสียง, ทำรายการด้วยเสียง, ตอบแบบสอบถามด้วยเสียง, จองตั๋วด้วยเสียง"
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Intelligent Call Routing
True Voice Intelligent Call Routing is reinvention of contact center navigation using Free Speech Recognition and Natural Language Understanding technology.
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Reservation Center
TRUE VOICE Reservation Center is a speech enabled application performing an automated natural language interactive reservation on call centers of enterprises handling massive incoming booking calls such airlines, travel agencies, public transporters and event ticketing agencies.
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Notification Center
We integrate our Speech Technology directly with your customer interaction system and other data sources, on a common automated platform, to create highly targeted notifications – delivering information your customers’ need, as they need it.
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Customer Activation (Self Service)
True Voice Activation Services provide a corporate grade communication platform offering a flexible and scalable solution that simplifies the automated activation over voice communication.
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Ask Me
This Solution will help answer frequent asked questions or favorite questions customers often ask about company’s products and services.
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Call Back
This solution is to help support customer in queue calling to contact center to have more options. Besides waiting until agent is available, customer can decide to leave message or request with the system and let agent to call back later when available.
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Customer Satisfaction (iCSAT)
I-CSAT is the most advanced way to measure customer satisfaction on a real time basis at the point of sales or services. We integrate our Speech Technology including Natural Language Understanding (NLU) and Speech Analytics to a Short Message System (SMS) to survey the satisfaction of the customers.
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