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The analytic system which can analyze the conversation between your customer and agents

 

star Interactive Customer Satisfaction Survey (I-CSAT)

I-CSAT is the most advanced way to measure customer satisfaction on a real time basis at the point of sales or services. We integrate our Speech Technology including Natural Language Understanding (NLU) and Speech Analytics to a Short Message System (SMS) to survey the satisfaction of the customers. With Speech Technology, we have extended the survey experience, from only tick-box options for customers to choose from, to a short naturally conversational interaction. Thus, the deep understandings on how customers feel can be revealed.
As we know, satisfied customers usually return and buy more, they tell other people about their experiences, and they may well pay a premium for the privilege of doing business with a supplier they trust. I-CSAT is a must-have tools to take an advantage over the competition.

 

star Key benefits of our solution

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Real-time feedback: Using speech dialog interactive short message system platform, it is empowering customers to provide real time feedback with their feeling immediately right after the sales or service transaction. The provided natural dialog interaction with customers is the most effective way in collecting their feedbacks which are containing fresh and rich contexts.


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Deep Understandings: With our proprietary speech analytics solution, tailored to extract how the customers feel with the touchpoints in depth ranged from each individual transaction to overall aggregated level, revealing not only on “quantitative” perspectives, but also on the “qualitative” perspectives including emotional contexts which traditional surveys have had a hard time extracting. The true voice of customers now can be unlocked.


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Unlimited Survey Base: Using speech dialog interactive short message system platform, it is empowering customers to provide real time feedback with their feeling immediately right after the sales or service transaction. The provided natural dialog interaction with customers is the most effective way in collecting their feedbacks which are containing fresh and rich contexts.


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High Response Rate: Using speech dialog interactive short message system platform, it is empowering customers to provide real time feedback with their feeling immediately right after the sales or service transaction. The provided natural dialog interaction with customers is the most effective way in collecting their feedbacks which are containing fresh and rich contexts.